Relationship between Emotional Intelligence Components and Dimensions of Organizational Citizenship Behavior of High School Teachers in Isfahan

Document Type : Research Paper

Authors

• F. Karimi
• F. Hasoumi
• Z. Leis Safar

Abstract

The aim of this research was to investigate the relationship between emotional intelligence components and dimensions of organizational citizenship behavior of high school teachers in Isfahan. The target population in this descriptive-correlational research comprised all high school teachers (n=4064) in Isfahan in the academic year of 2010-2011. A sample of 305 teachers was drawn using multistage random sampling method. The research instruments involved two standard questionnaires of emotional intelligence (Shering, 1994) and organizational citizenship behavior (Podsakoff et. al. 1990). The Content validity of both questionnaires was approved by experts. The reliability indexes of the questionnaires as assessed through Cronbach's alpha were 0.80 and 0.79 for emotional intelligence and organizational citizenship behavior respectively. Data were analyzed employing both descriptive and inferential statistics (Pearson correlation test, independent t-test, one-way ANOVA, and Scheffe test). The findings revealed that from among emotional intelligence components there was a significantly positive relationship between self-Awareness, self-motivation, empathy, and social skills and organizational citizenship behavior of teachers. There was no significant difference between the teachers’ viewpoints about emotional intelligence and organizational citizenship behavior regarding sex, work experience and education. However, teachers with more than 20 years of work experience estimated that they had higher emotional intelligence

Keywords

• Emotional intelligence
• Organizational citizenship behavior
• High school teachers

20.1001.1.20086369.1391.3.9.9.8

---

References

Bradbury, T. & Greaves, A.J. (2007) The Emotional Intelligence (skills and

testes) ,Translated by M. Ganji ,Tehran, Savalan (in Persian).

 Carson, K. D. & Carson, P.P .(1998). Career Commitment, Competencies,

and Citizenship, Journal of Career Assessment, Vol. 6, No. 2, 195-208

 Ciarrochi, J. Forgas, J.P. & Mayer, J.D.(2007). (Eds.), Emotional Intelligence

in everyday life, Translated by A., Noori Emamzadehi & H., Nasiri., Isfahan,

Neveshte (in Persian).

 Darling-Hammond, L. (2001).The challenge of staffing our schools.

Educational leadership, Vol. 58. pp 12-17

 Diggins, C. (2004), "Emotional Intelligence: The Key to Effective

Performance and to Staying Ahead of the Pack at Times of Organizational

Change", Human Resource Management International Digest, Vol. 12, No. 1,

pp: 33-5.

 DiPaola, M. F. & Hoy, W. K. (2005a). Organizational Citizenship of Faculty

and Achievement of High School Students, The High School Journal, Vol .88,

No. 3, , pp. 35-44

 DiPaola, M.F., & Hoy, W.K. (2005b). School Characteristics that Foster

Organizational Citizenship Behavior. Journal of School Leadership, Vol. 15,

No. 4, pp. 387 – 406. 

 DiPaola, M.F., Tarter, C.J., & Hoy, W.K. (2005). Measuring organizational

citizenship of schools: The OCB scale, in W. Hoy & C. Miskel (Eds.),

Educational Leadership and Reform, 4, 319-341. Greenwich, CN: Information

Age Publishing.

 DiPaola, M. F. & da Costa Neves, P.M.M. (2009). Organizational citizenship

behaviors in American and Portuguese public schools, Journal of Educational

Administration,Vol. 47 No. 4, pp. 490-507

 George, J. M.(2000). Emotions and Leadership: The Role of Emotional

Intelligence, Human Relations, Vol .53, No.8, PP. 1027-1055

 Goleman, D.P., McKee, A, Boyatzis, R.E.(2006). Primal Leadership:

Realizing the Power of Emotional Intelligence, Translated by B., Ebrahimi,

Tehran, Industrial Management organization (in Persian).

 Hadizadeh Moghadam,A. & Farajian, M.(2009). Survey of Emotional

Intelligence impact on Organizational citizenship behaviors in personnel with

consideration of affective commitment role (case study Melat bank), Message

of Management, Vol. 28, pp.107-132 (in Persian).

 Ilgın, B. & Guney, S. & Ergeneli, A. & Tayfur, O. (2009). The Relationship

between Emotional Intelligence and Organizational Citizenship Behaviors and

the Moderating Effects of Gender on This Relationship, Creativity, Innovation

and Management Abstracts of the 10th International Conference Sousse,

Tunisia

 Modassir, A. & Singh, T.(2008). Relationship of Emotional Intelligence with

Transformational Leadership and Organizational Citizenship Behavior,

International Journal of Leadership Studies, Vol. 4, No. 1, pp. 3-21

 Nelson, D.B. & Gary R. L. & Nelson, K. (2005) The Emotionally Intelligent

Teacher: A Transformative Learning Model Available at :

www.tamuk.edu/edu/kwei000/research/articles/article_files/emotionally_intellig

ent_teacher.pdf

 Noorlaila Hj Y., Noormala A.I., Raja Munirah R. M. & Raja Suzana, R.K

.(2009). Employee Performance on Organizational Citizenship Behavior: The

Influence of Leader's Emotional Intelligence,The International Journal of

Knowledge, Culture and Change Management,Vol.8, No.10, pp. 29-34

 Palomera, R. & Berrocal, P. F. & Brackett, M. A, (2008) Emotional

intelligence as a basic. competency in pre-service teacher training, Electronic

Journal of Research in Educational Psychology, Vol. 6 ,No. 15

 Pianta, R.C. & Bridget K. H .(2009). Conceptualization, Measurement, and

Improvement of Classroom

 Processes:Standardized Observation Can Leverage Capacity, Educational

Researcher, VOL.38, NO.2, pp. 109–119 Available at:

http://edr.sagepub.com/cgi/content/abstract/38/2/109 

 Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bacharach, D. G. (2000).

Organizational citizenship behaviors: A critical review of the theoretical and

empirical literature and suggestions for future research, Journal of Management,

26, 513-563.

 Salovey, P. & Grewal, D.(2005).The Science of Emotional Intelligence,

Current Directions in Psychological Science,Vol.14, No. 6

 Sharifi Daramadi, p. & Aghayar, S.(2009). Emotional Intelligence and

Improvement relation with own and other,Isfahan, Sepahan (in Persian).

 Somech, A. & Ron, I. (2007). Promoting Organizational Citizenship

Behavior in Schools: The Impact of Individual and Organizational

Characteristics, Educational Administration Quarterly, Vol. 43, No.1, pp.38-66

 Spector, P.E.& fox, S. (2002). An emotion-centered model of voluntary work

behavior. Some parallels between counter productive work behavior and

organizational citizenship behavior, Human Resource management review,

Vol.12, pp. 269-292.

 Stys, Y.& Brown, Sh. L.(2004). A Review of the Emotional Intelligence

Literature and Implications for Corrections, Research Branch Correctional

Service of Canada Available at http://www.csc-scc.gc.ca/ text/rsrch/ reports/

r150/r150_e.pdf

 Suliman, A. M. & Al-Shaikh, F.N. (2007) Emotional intelligence at work:

links to conflict and innovation, Employee Relations,Vol. 29 , PP.208-220.