تبیین عوامل مؤثر بر ارتقای کیفیت آموزش کارکنان شبکه‌های بهداشت و درمان

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی‌دکتری، رشته مدیریت آموزش عالی، دانشکده مدیریت و اقتصاد، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران.

2 دانشیار، گروه مدیریت آموزش عالی، دانشکده مدیریت و اقتصاد، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران.

3 استاد، گروه مدیریت آموزش عالی، دانشکده مدیریت و اقتصاد، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران

4 دانشیار، گروه مدیریت آموزشی، دانشکده علوم انسانی، واحد ساوه، دانشگاه آزاد اسلامی، ساوه، ایران.

چکیده

مقدمه و هدف: آموزش دادن به کارکنان باعث افزایش احساس رشد شغلی، کسب مهارت‌ جدید  و در نهایت افزایش رضایت شغلی و اعتماد به نفس می گردد. آموزش، ابزاری است که به وسیله فنون و روش های مختلف، مدیران را در اداره سازمان ها یاری می‌رساند. هدف از این مطالعه تبیین عوامل مؤثر بر ارتقای کیفیت آموزش کارکنان شبکه‌های بهداشت و درمان بود.
روش شناسی پژوهش: در این مطالعه از پاردایم کیفی و از روش تحلیل محتوا در سال 1399-1398 درشبکه بهداشت و درمان و آموزش پزشکی استان فارس استفاده گردید. جهت شناسایی مؤلفه‌های ارتقای کیفیت آموزش از مصاحبه‌های نیمه‌ساختاریافته با 12 نفر از خبرگان و کارشناسان بهداشت و درمان استفاده گردید. جهت جمع آوری داده ها از مصاحبه نیمه ساختار یافته و از روش نمونه‌گیری هدفمند استفاده گردید. در  تحلیل داده ها از روش تحلیل مضمون استفاده شد.
یافته ­ها: 8 طبقه و 28 زیرطبقه شامل عوامل محیطی-فرهنگی، عوامل اجتماعی، عوامل فردی، عوامل تکنولوژیکی، عوامل انگیزشی، عوامل بین المللی، عوامل آموزشی و عوامل درون سازمانی به دست آمد.
بحث و نتیجه ­گیری: شناخت عوامل موثر برارتقاء کیفیت آموزش کارکنان، درک بهتری از محیط کار آنان را برای برنامه ریزان آموزشی پدیدار می سازد. ارایه آموزش با کیفیت به کارکنان شبکه بهداشت سبب می شود تا  اهداف و راهبردهای سازمانی بهتر شناخته شود و مسیر خدمت رسانی در جهت درست قرار گیرد. ارتقاء آموزش کارکنان شبکه بهداشت زمینه خدمات با کیفیت را جهت بیماران و ذی نفعان هموار می سازد. 

کلیدواژه‌ها


عنوان مقاله [English]

Explanation the effective factors on improving the quality of training of health care network staff

نویسندگان [English]

  • Seyed Ali Shamsnia 1
  • Kamran Mohammad Khani 2
  • Nader Gholi Ghorchian 3
  • Amir Hossein Mohammad Davoodi 4
1 PhD Student, Higher Education Management, Science and Research Branch, Islamic Azad University, Tehran, Iran.
2 Associate Professor, Higher Education Management, Science and Research Branch, Islamic Azad University, Tehran, Iran.
3 Professor, Higher Education Management, Science and Research Branch, Islamic Azad University, Tehran, Iran.
4 Associate Professor, Education Management, Saveh Branch, Islamic Azad University, Saveh, Iran.
چکیده [English]

Introduction: Training employees increases the sense of job growth, acquires new skills, and ultimately increases job satisfaction and self-confidence. Training is a tool that helps managers in managing organizations through various techniques and methods. The purpose of this study was to explain the factors affecting the quality of education of health care network staff.
research methodology: In this study, qualitative paradigm and content analysis method in 2019-2020 were used in the health and medical education network of Fars province. Semi-structured interviews with 12 health experts were used to identify the components of improving the quality of education. Purposeful sampling method was selected. Thematic analysis method was used to analyze the data.
Findings: 8 categories including environmental-cultural factors, social factors, individual factors, technological factors, motivational factors, international factors, educational factors and intra-organizational factors and 28 sub-categories were obtained.
Conclusion: Understanding the factors affecting the quality of staff training provides a better understanding of their work environment for training planners. Providing quality training to health network employees helps to better understand the goals and strategies of the organization and the service path is in the right direction. Improving the training of health network staff provides quality services for patients.

کلیدواژه‌ها [English]

  • Improving the quality of training
  • Staff
  • Effective factors
  • Health network
Alikhani, B (2002). Investigating the effective factors in improving the quality of in-service training of educators from the perspective of participants in Mehrdasht education district. Master Thesis. Khorsgan Azad University. [in persian].
Akbarian, N.; Bushehri, E Alizadeh, A Aghamolaei, T (2016). Barriers and Facilitators in Health Education for the People from Health Care Providers' Perspective: A Qualitative Study. J Qual Res Health Sci; 5(4): 387-400.
Baernholdt, M, Feldman, M Davis-Ajami, ML Harvey, LD Mazmanian, PE Mobley, D Murphy, JK Watts, C and Dow, A (2019). An interprofessional quality improvement training program that improves educational and quality outcomes. American Journal of Medical Quality. 34(6):577-84.
Corbin, J, and Strauss, A, (2008), Basics of qualitative research: Techniques and procedures for developing grounded theory, California: Sage Publication.
Foroughiabri, AA.; Nadi, MA Ebrahimpour, AR (2009). Factors affecting quality improvement while serving the staff of Islamic Azad University, Khorsgan Branch. Journal of Knowledge and Research in Educational Sciences. Azad University, Khorsgan Branch. No. 19. [in persian].
Ghanbari, AK (2004). The effectiveness of teaching while serving short-term teachers of secondary schools in Firoozabad, Fars. Master Thesis. Khorsgan Azad University. [Persian].
Graneheim, UH and Lundman, B (2004). Qualitative content analysis in nursing research: Concepts, procedures and measures to achieve trustworthiness. Nurs Educ Today; 24(2): 105-12.
HafiziNia, D.; Khuluti, Z Hemmatipour, A (2020). Factors affecting the quality of clinical education from the perspective of operating room students of Shushtar University of Medical Sciences. The second annual student research conference of the operating room of the country, Gonabad. Gonabad University of Medical Sciences. [in persian].
Hill, J E.; Anne-Marie S, Paul S, and Andrew, J (2020).The effectiveness of continuous quality improvement for developing professional practice and improving health care outcomes: a systematic review, Implementation Science. Volume 15, Article number: 23.
Hosseinzadeh Shahri, M and Zanganehnejad, N (2014). Evaluation of the effectiveness of educational systems. Bi-Quarterly Journal of Human Resource Management Research. Volume 5, Number 1, pp. 173-196. [in persian].
Khan, U R.; Haleem, R and Kanwal, S (2017). Effect of training and development on employee: A study on Karachi. Int. J. of Multidisciplinary and Current research, 5.
Khadivi, A.; seyyedmohammad, S Hasanpoor, T Ahmadi, H Tarabari, H (2019). Affecting Factors on Teaching and Education Quality in Farhangian University (Case Study: College of Ardabil). Scientific-Research Journal of Education and Evaluation - Year 11 - Number 42. [in persian].
.Lincoln, YS and Guba, EG (1985). Naturalistic Inquiry. Sage Publications Inc, London.
Malakootian, M and Parvaresh, A (2004). Evaluation of the situation of employment of the graduates of the field of the environmental health in Iran between1996 to 2003. koomesh; 5(2):33-40. [in persian].
Massagli, TL.; Zumsteg,JM and Osorio, MB (2018). Quality improvement education in residency training: a review. American Journal of Physical Medicine & Rehabilitation. 1:97(9):673-8.
Mosadegh Rad, A, (2004), Textbook of hospital organization and management, Dibagarane Tehran. [in persian].
Niñerola, A.; María-Victoria, Sánchez-Rebull, Ana-Beatriz, Hernández-Lara (2020). Quality improvement in healthcare: Six Sigma systematic review, Health Policy.Volume 124, Issue 4, Pages 438-445.
Norouzzadeh, R.; Vajargah Fathi, k Kayzouri, AH (2009). Content analysis of national documents for composing policies in five years plan in higher education, science and technology of Iran. Quart J Res Plan High Edu. 15 (3). 29-50.
Pavlenko, O.; Martynets, V Dreval, O and Smolennikov, D. (2020). Analysis of influence of the quality of specialist training on social and economic development. Calitatea. 1:21(176):81-6.
Pallari, E, Khadjesari, Z Aceituno, D Odhiambo, CA Warner, R Bastianpillai, C Green, JS Sevdalis, N (2021). Implementation and evaluation of quality improvement training in surgery: A systematic review. Annals of surgery. 15:274(6):e489-506.
Rezakhani Moghadam, H.; Shojaeizadeh, D Nabiolahi, A Moez, S (2011). The content analysis of theses in the field of health education in Tehran University of medical sciences. Tarbiat Modares and Iran University of medical sciences during1970- 2010. Payavard Salamat. 5(1). 80-90. [in persian].
Riahi, S, and Riahi, A (2018). The pedagogy of higher education: How to evaluate the quality of training in Morocco to improve it. International Journal of Engineering Pedagogy (iJEP). 2018 1:8(1):92-108.
Silvestro, R (2001).Towards a contingency theory of TQM in services ‐ How implementation varies on the basis of volume and variety", International Journal of Quality & Reliability Management. 18(3): 254 – 288.
Shen, J, and Tang, C (2018). How does training improve customer service quality? The roles of transfer of training and job satisfaction. European management journal. 1:36(6):708-16.
Tahvildari, B.; Mirzamani Bafghi, M Khorshidi, A Tarkhan R A (2016). The effect of in-service training (outsourcing) on the performance of Bank Maskan staff, International Conference on Management and Dynamic Economy Iran-Malaysia, Malaysia-Penang Island USM University. [in persian].
Yahya, S and Goh, W (2002). Managing human resources toward achieving knowledge management. Journal of Knowledge Management. 6(5), 457–468. https://doi.org/10.1108/13673270210450414