رابطه بین مؤلفه های هوش هیجانی و ابعاد رفتار شهروندی سازمانی دبیران مدارس متوسطه شهر اصفهان

نوع مقاله : مقاله پژوهشی

نویسندگان

1 عضو هئیت علمی دانشگاه آزاد اسلامی واحد خوراسگان ،اصفهان

2 دانشجوی کارشناسی ارشد مدیریت آموزشی،دانشگاه آزاد اسلامی واحد خوراسگان،اصفهان

3 کارشناس ارشد مدیریت آموزشی دانشگاه آزاد اسلامی واحد خوراسگان اصفهان

چکیده

هدف از این پژوهش بررسی رابطه بین مؤلفه‌های هوش هیجانی و ابعاد رفتار شهروندی سازمانی دبیران دوره متوسطه شهر اصفهان بود. روش پژوهش توصیفی از نوع همبستگی است. جامعه آماری این پژوهش، دبیران مدارس متوسطه شهر اصفهان در سال تحصیلی90- 89 به تعداد 4064 نفر بودند. حجم نمونه به وسیله فرمول تعیین حجم نمونه 305 نفر و با روش نمونه گیری تصادفی چند مرحله ای تعیین گردید. ابزار جمع آوری داده ها دو پرسشنامه استاندارد هوش هیجانی شرینگ (1994) و رفتار شهروندی سازمانی پودساکف و همکاران (1990) بود. روایی محتوایی هر دو پرسشنامه به وسیله صاحبنظران تأیید گردید و برای تأیید پایایی، آلفای کرونباخ برای پرسشنامه هوش هیجانی80/0 و برای پرسشنامه رفتار شهروندی سازمانی 79/0 محاسبه گردید. تجزیه و تحلیل داده‌ها از راه آمار توصیفی و آمار استنباطی (ضریب همبستگی پیرسون و آزمون t مستقل، تحلیل واریانس یک طرفه، آزمون تعقیبی شفه) انجام گرفت. نتایج نشان دادند که از بین مؤلفه های هوش هیجانی، خودآگاهی، خودانگیزی، همدلی و مهارت های اجتماعی با رفتار شهروندی سازمانی دبیران رابطه مثبت داشتند. بین نظرات دبیران در مورد هوش هیجانی و رفتار شهروندی سازمانی با توجه به جنس، سابقه خدمت و مدرک تحصیلی تفاوت معناداری مشاهده نشد جز اینکه دبیران با سابقه خدمت بیش از 20 سال هوش هیجانی خود را بیش‌تر برآورد کردند.

کلیدواژه‌ها


عنوان مقاله [English]

Relationship between Emotional Intelligence Components and Dimensions of Organizational Citizenship Behavior of High School Teachers in Isfahan

نویسندگان [English]

  • F. Karimi 1
  • F. Hasoumi 2
  • Z. Leis Safar 3
چکیده [English]

The aim of this research was to investigate the relationship between emotional intelligence components and dimensions of organizational citizenship behavior of high school teachers in Isfahan. The target population in this descriptive-correlational research comprised all high school teachers (n=4064) in Isfahan in the academic year of 2010-2011. A sample of 305 teachers was drawn using multistage random sampling method. The research instruments involved two standard questionnaires of emotional intelligence (Shering, 1994) and organizational citizenship behavior (Podsakoff et. al. 1990). The Content validity of both questionnaires was approved by experts. The reliability indexes of the questionnaires as assessed through Cronbach's alpha were 0.80 and 0.79 for emotional intelligence and organizational citizenship behavior respectively. Data were analyzed employing both descriptive and inferential statistics (Pearson correlation test, independent t-test, one-way ANOVA, and Scheffe test). The findings revealed that from among emotional intelligence components there was a significantly positive relationship between self-Awareness, self-motivation, empathy, and social skills and organizational citizenship behavior of teachers. There was no significant difference between the teachers’ viewpoints about emotional intelligence and organizational citizenship behavior regarding sex, work experience and education. However, teachers with more than 20 years of work experience estimated that they had higher emotional intelligence

کلیدواژه‌ها [English]

  • Emotional intelligence
  • Organizational citizenship behavior
  • High school teachers
Bradbury, T. & Greaves, A.J. (2007) The Emotional Intelligence (skills and
testes) ,Translated by M. Ganji ,Tehran, Savalan (in Persian).
 Carson, K. D. & Carson, P.P .(1998). Career Commitment, Competencies,
and Citizenship, Journal of Career Assessment, Vol. 6, No. 2, 195-208
 Ciarrochi, J. Forgas, J.P. & Mayer, J.D.(2007). (Eds.), Emotional Intelligence
in everyday life, Translated by A., Noori Emamzadehi & H., Nasiri., Isfahan,
Neveshte (in Persian).
 Darling-Hammond, L. (2001).The challenge of staffing our schools.
Educational leadership, Vol. 58. pp 12-17
 Diggins, C. (2004), "Emotional Intelligence: The Key to Effective
Performance and to Staying Ahead of the Pack at Times of Organizational
Change", Human Resource Management International Digest, Vol. 12, No. 1,
pp: 33-5.
 DiPaola, M. F. & Hoy, W. K. (2005a). Organizational Citizenship of Faculty
and Achievement of High School Students, The High School Journal, Vol .88,
No. 3, , pp. 35-44
 DiPaola, M.F., & Hoy, W.K. (2005b). School Characteristics that Foster
Organizational Citizenship Behavior. Journal of School Leadership, Vol. 15,
No. 4, pp. 387 – 406. 
 DiPaola, M.F., Tarter, C.J., & Hoy, W.K. (2005). Measuring organizational
citizenship of schools: The OCB scale, in W. Hoy & C. Miskel (Eds.),
Educational Leadership and Reform, 4, 319-341. Greenwich, CN: Information
Age Publishing.
 DiPaola, M. F. & da Costa Neves, P.M.M. (2009). Organizational citizenship
behaviors in American and Portuguese public schools, Journal of Educational
Administration,Vol. 47 No. 4, pp. 490-507
 George, J. M.(2000). Emotions and Leadership: The Role of Emotional
Intelligence, Human Relations, Vol .53, No.8, PP. 1027-1055
 Goleman, D.P., McKee, A, Boyatzis, R.E.(2006). Primal Leadership:
Realizing the Power of Emotional Intelligence, Translated by B., Ebrahimi,
Tehran, Industrial Management organization (in Persian).
 Hadizadeh Moghadam,A. & Farajian, M.(2009). Survey of Emotional
Intelligence impact on Organizational citizenship behaviors in personnel with
consideration of affective commitment role (case study Melat bank), Message
of Management, Vol. 28, pp.107-132 (in Persian).
 Ilgın, B. & Guney, S. & Ergeneli, A. & Tayfur, O. (2009). The Relationship
between Emotional Intelligence and Organizational Citizenship Behaviors and
the Moderating Effects of Gender on This Relationship, Creativity, Innovation
and Management Abstracts of the 10th International Conference Sousse,
Tunisia
 Modassir, A. & Singh, T.(2008). Relationship of Emotional Intelligence with
Transformational Leadership and Organizational Citizenship Behavior,
International Journal of Leadership Studies, Vol. 4, No. 1, pp. 3-21
 Nelson, D.B. & Gary R. L. & Nelson, K. (2005) The Emotionally Intelligent
Teacher: A Transformative Learning Model Available at :
www.tamuk.edu/edu/kwei000/research/articles/article_files/emotionally_intellig
ent_teacher.pdf
 Noorlaila Hj Y., Noormala A.I., Raja Munirah R. M. & Raja Suzana, R.K
.(2009). Employee Performance on Organizational Citizenship Behavior: The
Influence of Leader's Emotional Intelligence,The International Journal of
Knowledge, Culture and Change Management,Vol.8, No.10, pp. 29-34
 Palomera, R. & Berrocal, P. F. & Brackett, M. A, (2008) Emotional
intelligence as a basic. competency in pre-service teacher training, Electronic
Journal of Research in Educational Psychology, Vol. 6 ,No. 15
 Pianta, R.C. & Bridget K. H .(2009). Conceptualization, Measurement, and
Improvement of Classroom
 Processes:Standardized Observation Can Leverage Capacity, Educational
Researcher, VOL.38, NO.2, pp. 109–119 Available at:
http://edr.sagepub.com/cgi/content/abstract/38/2/109 
 Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bacharach, D. G. (2000).
Organizational citizenship behaviors: A critical review of the theoretical and
empirical literature and suggestions for future research, Journal of Management,
26, 513-563.
 Salovey, P. & Grewal, D.(2005).The Science of Emotional Intelligence,
Current Directions in Psychological Science,Vol.14, No. 6
 Sharifi Daramadi, p. & Aghayar, S.(2009). Emotional Intelligence and
Improvement relation with own and other,Isfahan, Sepahan (in Persian).
 Somech, A. & Ron, I. (2007). Promoting Organizational Citizenship
Behavior in Schools: The Impact of Individual and Organizational
Characteristics, Educational Administration Quarterly, Vol. 43, No.1, pp.38-66
 Spector, P.E.& fox, S. (2002). An emotion-centered model of voluntary work
behavior. Some parallels between counter productive work behavior and
organizational citizenship behavior, Human Resource management review,
Vol.12, pp. 269-292.
 Stys, Y.& Brown, Sh. L.(2004). A Review of the Emotional Intelligence
Literature and Implications for Corrections, Research Branch Correctional
Service of Canada Available at http://www.csc-scc.gc.ca/ text/rsrch/ reports/
r150/r150_e.pdf
 Suliman, A. M. & Al-Shaikh, F.N. (2007) Emotional intelligence at work:
links to conflict and innovation, Employee Relations,Vol. 29 , PP.208-220.